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Wipro was an early adopter of cloud technologies and had experienced the benefits of scalability, speed of application deployment, and elimination of hardware refreshes.
It had also seen a reduction in operational cost from moving to the cloud. These tickets, which are routed to departments such as IT support, human resources, and facilities management, cover a wide variety of requests. Helpline also integrates with multiple corporate applications and IT systems.
It would also improve speed of deployment, enhance availability, and reduce operational cost. Addressing the infrastructure challenges would allow us to focus our efforts on enhancing Helpline using new technologies such as machine learning and data analytics.
The advantages of the AWS platform included its mature hybrid integration capabilities, advanced network, and security features. In addition, AWS offered a strong track record in operational excellence and service innovation.
To quickly realize the benefits of the cloud, Wipro aimed to complete the entire migration to AWS within 60 days. The project team, led by Ankur Jalpota, practice head, strategy and transformation at Wipro Limited, and in close coordination with AWS architects, drew up a detailed project plan covering the architecture, its connectivity, a migration plan, and user acceptance testing.
The target AWS architecture was designed to deliver high availability for each component of the three-tier application.
This includes a SQL server always-on AON configuration for the database and servers distributed across two availability zones, enhanced performance using solid-state drive SSD storage volumes, and secure access to each web addresses using secure sockets layer SSL encryption.
It also includes restricting access to instances using a combination of security groups and network access control lists ACLand leverage SSL off-loading, reverse proxy, caching, and sticky sessions on the load balancer.
A key part of the migration plan involved ensuring that the 12 integrations between the Helpline application on AWS and other on-premise systems in the Wipro datacenter were documented and thoroughly tested. To manage the variable loads the application frequently experiences, Elastic Load Balancing and Auto Scaling distribute incoming traffic and scale the number of Amazon EC2 instances.
The performance of the AWS environment and the addition of machine learning have reduced the time it takes to close tickets. This was simply not possible in our on-premise environment. This success story is a great testimony to how Wipro is leveraging AWS for innovating and reimagining its internal business platforms and processes in the digital era.Project management resources: templates, samples, articles, software, lecture notes on software & general PM.
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Wipro Limited (Western India Palm Refined Oils Limited or more recently, Western India Products Limited) is an Indian information technology services corporation headquartered in Bengaluru, India. . AS0 -Reserved AS-, ZZ AS1 LVLT-1 - Level 3 Parent, LLC, US AS2 UDEL-DCN - University of Delaware, US AS3 MIT-GATEWAYS - Massachusetts Institute of Technology, US AS4 ISI-AS - University of Southern California, US AS5 SYMBOLICS - Symbolics, Inc., US AS6 BULL-HN - Bull HN Information Systems Inc., US AS7 DSTL, GB AS8 RICE-AS - Rice University, US AS9 CMU-ROUTER - Carnegie .
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